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General
FTL Distribution sells exclusively to elevator companies, contractors, and service providers. We do not sell directly to consumers.
FTL Distribution is the exclusive Canadian distributor of Wittur, a global leader in elevator components engineered in Germany and trusted worldwide.
Yes. All supplied products meet applicable North American codes and standards, including ASME A17.1 / CSA B44 where applicable.
Inventory levels are reviewed and updated regularly, with availability maintained on a weekly cycle. For high-demand or project-critical items, our team can also confirm current stock status on request.
Yes. Custom and job-specific products are available for projects requiring non-standard dimensions or specialized configurations. FTL Distribution works directly with Wittur to support custom solutions tailored to your specific project requirements. To request a custom product, please contact our team with your project details.
FTL Distribution ships elevator components across Canada. Shipping options, transit times, and costs may vary depending on product type, size, weight, and destination.
For Clients
Yes. We work closely with our customers to ensure accurate part selection and system compatibility. Our team is available to assist with configurations, specifications, and sourcing.
Yes. Products supplied by FTL Distribution are covered by the manufacturer’s warranty provided by Wittur, subject to their standard terms and conditions. Custom products are also covered under the applicable manufacturer warranty; however, warranty terms may vary depending on configuration and level of customization. Warranty coverage does not extend to damage caused by improper installation, misuse, unauthorized modifications, normal wear and tear, or failure to follow manufacturer guidelines.
Returns may be accepted for standard, non-custom products, subject to review and approval. All return requests must be submitted within 30 days of delivery and require prior authorization. Shipping and handling charges are non-refundable.
If your order arrives damaged or incorrect, please notify FTL Distribution within 3 days of receiving your shipment. We will work with you promptly to investigate and resolve the issue as quickly as possible.